Services

2022 RCU AGM

At our Annual General Meeting on November 24th, 2022 we will be proposing changes to our bylaws.    

Copyright and Trade-marks

® HANDS & GLOBE Design is a registered certification mark owned by the World Council of Credit Unions, used under license.
® PLAN 24, MEMBERDIRECT, and MEMBERDIRECT Design are registered trade-marks,
® MEMBER CARD is a registered trade-mark owned by Canadian Credit Union Association, used under license.
† INTERAC is a registered trademark of Interac Inc. used under license.
CIRRUS, and MASTERCARD & Design are registered trademarks of MasterCard International and used under license.
All other marks are copyright of their owners.

 

Statement of Commitment: Code of Conduct for the Credit and Debit Card Industry in Canada

Rosenort Credit Union is stating our re-commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada.  The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks. 

Code of Conduct for the Credit and Debit Card Industry in Canada

 

Protect Yourself Online

Members must be reminded that it is their responsibility to inform the credit union immediately upon discovering or suspecting unauthorized account activity or if their login ID and/or password has been compromised.

Below are key points that members must utilize in order to protect their home PC/laptop and subsequently their personal banking information:

Financial institutions do not solicit personal information from them either over the phone or by email.

Do not share online account information (login IDs, passwords) with anyone, including family members. 

A significant amount of online fraud is friendly fraud, where family members have gained access to a member’s account and have used the member’s funds to their advantage without approval of the member.

PC/Laptop, Network Practices

  • Banking System Passwords — Passwords must be kept secured and should be changed on a regular basis (i.e., every six months at daylight savings time), to ensure your bank accounts are protected.
  • Virus protection — Use virus protection software and firewall software from reputable companies on all of their home PCs/laptops that they use for online banking.
  • The software should have the functionality to be automatically updated with the latest virus protection files on a regular basis, i.e., daily at login.
  • You should keep the software active for the life of the PC/laptop, as a lot of the off-the-shelf software is subscription based.  Typically, it will be kept current and up to date for one year from date of registration.  Once the subscription has expired, regular updates will not be received from the vendor, and the PC/laptop will be at risk of attack.
  • Fire Walls — Use a firewall and have the security features of the firewall enabled at all times to prevent unauthorized access.
  • Encryption — 128-bit encryption is the most current and most secure form of data encryption available to the home PC/laptop. Members should be advised that they must have 128-bit encryption enabled on all PCs/laptops used for online banking.
  • Caching — Clear your computer’s cache after each online banking session.  The cache is a function of their internet software that stores recently viewed pages.  This information is a criminal’s access to members banking sources.
  • History — Clear the history from your web browser after each session. History allows attackers to follow where members have been on the internet in the past.
  • Bookmarking pages — Don't bookmark your banking websites, as this will provide the criminal a starting point to look for banking information. Links to your online banking site should always be typed in each time.  This also prevents a criminal from inserting phoney banking pages by allowing them to modify the bookmarked link.
  • Wireless networks — Don't use wireless networks such as those found in internet cafes for your banking. Security on wireless networks outside of the member’s home or place of occupation is not what it always appears to be.
  • Caution using PCs/laptops not their own — Do not do your online banking on PCs/laptops that are not directly under your control at all times.
  • Security updates — Install new security patches as soon as their operating system and internet browser manufactures make them available.
  • Automatic password–save features — Password savings should be disabled in the browser and software the member uses.
  • Exiting the internet banking site — Log out feature of the software and to close the browser if they step away from the computer for any period of time.  The browser may retain information entered in the login screen and elsewhere until they exit.

 

Your Security

Security means freedom from risk and danger. It should also mean a freedom from doubt, anxiety and fear.  With knowledge comes freedom. 

FPM

Watch Cyber Security Videos

 

Learn how to protect yourself online.

The Competition Bureau of Canada also provides some helpful resources:

 

Lost or stolen debit card?

Call your local branch during business hours or for assistance outside regular business hours contact 1-888-277-1043.



Feel free to review the following links for additional information:

Identity Theft

Other Security Resources

Money Laundering

Money laundering claims many victims. Drug trafficking, illegal arms sales, prostitution, commercial fraud, people smuggling, corruption and organized theft threaten the safety and security of our community.

Compliance with Proceeds of Crime (Money Laundering) Act helps detect, deter and prevent money laundering activities. Under this Act there is mandatory information, record keeping and reporting requirements for financial entities including credit unions.

You will be asked to provide identification such as birth certificate, driver's license, provincial health insurance card or similar type identification at account opening or when processing specified transactions.

Our Mission

Helping people help themselves by offering quality financial services for the benefit of all members.


Our Vision

Rosenort Credit Union will be the primary provider of financial services in their primary market area. We will achieve this vision through the following:

  • Member Ownership and Direction:  It will be responsive to and directed by members who are informed and engaged in the credit union and community it serves.
  • Service Quality:  It will build lasting relationships with members through the provision of personalized and professional quality service.
  • Products & Services:  It will provide members with high-quality financial products and services to enhance their quality of life.
  • Convenience & Accessibility:  It will provide members with the means to access the financial services they require when they need them and through the channels they prefer.
  • Competitive Pricing:  It will provide members with fair and competitive rates and prices on all products and services
  • Co-operation & Collaboration:  It will work together with co-operative organizations that bring value to the common goal of serving its members better.
  • Security and Integrity:  It will continuously build financial strength and professional competency for the benefit of members.


Our Core Values

Rosenort Credit Union supports the values of respect, integrity, service and excellence.  Each value is reflected in the creation of our vision, the delivery of the mission, and how we interact with each other and our members. The values are defined as:

  • Respect for people: All individuals are highly valued and shall be treated equitably
  • Integrity: All directors and staff of Rosenort Credit Union shall be reliable in their word, honouring commitments and promises
  • Service: We steward the assets and affairs of the Credit Union for the benefit of our members.
  • Excellence: In all we do, we are committed to the highest standards of performance, competence, and efficiency


Deposits guaranteed 100% by the Deposit Guarantee Corporation of Manitoba